We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, you may return or exchange it for a full refund or store credit.
Return Policy
You may return most items purchased from epitorque.com within 30 days of the purchase date. Please note that the following items are not eligible for return:
Special order items
Custom-made items
Clearance items
Items damaged due to misuse or neglect
To return an item, please follow these steps:
Contact us at contact@epitorque.com to request a return authorization.
Pack the item securely in its original packaging or a similar box.
Include a copy of your order confirmation with the return.
Ship the package to the following address: Epitome Marketing : Shop No. 4, 2nd Floor, Opp. DAV Public School, Near HDFC Bank, Sector 10A, Gurugram, Haryana – 122001
Exchange Policy
You may exchange most items purchased from epitorque.com within 30 days of the purchase date. Please note that the following items are not eligible for exchange:
Special order items
Custom-made items
Clearance items
Items damaged due to misuse or neglect
To exchange an item, please follow these steps:
Contact us at contact@epitorque.com to request an exchange authorization.
Pack the item securely in its original packaging or a similar box.
Include a copy of your order confirmation with the exchange.
Ship the package to the following address: Epitome Marketing: Shop No. 4, 2nd Floor, Opp. DAV Public School, Near HDFC Bank, Sector 10A, Gurugram, Haryana – 122001
Refund Policy
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Please note that original shipping charges will not be refunded.
Exchange Policy
Once we receive your exchanged item, we will process your exchange and ship the new item to you within 5-7 business days.
Contact Us
If you have any questions about our Refund, Return, and Exchange Policy, please contact us at contact@epitorque.com.
Additional Notes
Please note that all returns and exchanges must be accompanied by a copy of your order confirmation.
We reserve the right to refuse a return or exchange if the item is not in its original condition or if it has been damaged due to misuse or neglect.
We are not responsible for lost or stolen packages.
We hope this policy helps you understand our return, exchange, and refund procedures. If you have any questions, please do not hesitate to contact us.
